Terms and Conditions

Appointments 

Bookings can be made any time depending on availability. All bookings made far in advance are subject to final confirmation one month prior to the first scheduled visit. Penny & Pets reserve the right to cancel an agreed visit provided that one month notice is given to the client to allow the client enough time to find an alternative sitter.

Please note that there is a one hour buffer period either side of scheduled appointments. This is to account for potential delays due to unexpected events such as traffic or the delays due to the previous appointment.

Payments

Payment for confirmed bookings must be made 48 hours in advance of the first appointment. If payment is not made, Penny & Pets reserve the right to cancel your appointment/s.

Cancellations

Cancellations by pet owners must be made 48 hours in advance of the first appointment to avoid any charges. In the event of late cancellation, full payment will be charged.

Penny & Pets reserve the right to apply a cancellation fee where reasonable. 

In the unlikely event that Penny & Pets have cancelled your appointment later than 48 hours notice, a full refund will be issued and a further discount voucher will be gifted towards future services. The team will also find an alternative pet sitter to recommend to the client.